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Frequently Asked Questions

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BUYING COREtec

1. Where can I buy COREtec?

   We’re proud of our nationwide network of specialty flooring retailers all over Europe. Click here to find a retailer near you.

2. Can I find COREtec in DIY stores?

   No, unfortunately not. We prefer the full service and expert advice available through our network of specialty retailers. 

3. How many boxes should I buy?

   That depends on which COREtec product you choose. Just click here to open our handy Quantity Calculator.

4. What’s “wiggle room”?

   The perfect solution to an imperfect world. Whether it's flooring, wallpaper or paint, it’s always better to have more than you need instead of needing more than you have. We recommend buying 10% more than your square footage demands to guard against installation errors or other unforeseen circumstances. Just click the Wiggle Room box on our Quantity Calculator and leave the math to us.

INSTALLATION

1. Can I install my COREtec floor myself?

   Yes. Our rigid planks and tiles allow for “Floating Installation” over many existing floors, and the Angle-Tap installation is suitable for the average DIY installer. Click here for installation instructions.

2. Do I have to install my COREtec floor myself?

   Of course not. Your local COREtec retailer will be happy to provide professional installation services. And our Angle-Tap, floating installation will keep installation costs lower than many other types of flooring.

3. What tools will I need to install COREtec floors?

   The necessities are a hammer, tapping block and a pull bar. We highly recommend using ¼ inch spacers and a crosscut power saw with a blade suitable for plastics. Other basics to have on hand include a pencil, chalk line and tape measure.

4. Where can COREtec floors be installed?

   Our 100% waterproof planks and tiles can be installed in any room of your home, from basement to top floor. COREtec is an interior product and must be stored/installed in a temperature-controlled interior environment, maintained between 13° - 29°C).

5. Can COREtec floors be installed over floor heating and cooling?

   Yes. Please see the installation manual for detailed instructions and considerations.

6. Can I install COREtec floors outdoors?

   No. Well, technically you could. But you could also cover your deck in suede. Installing COREtec outdoors will negate any product warranty.

7. Do I need to leave expansion space?

   Yes. While COREtec is a very dimensionally stable product, it can experience some contraction and expansion with temperature fluctuations. The same can be said for your home's walls or any adjacent flooring. That’s why we require leaving 6 mm space next to walls and adjoining flooring to allow for the contraction and expansion that a homes construction materials experience.

MAINTENANCE

1. When the last piece is installed, what’s next?

   First of all, sweep, dust mop or vacuum the floor to remove all loose dirt and grit. Then lightly damp mop with well wrung mop. Always use plywood or heavy cardboard when moving furniture or other heavy objects across the floor.
   
   
   

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2. How do I clean my COREtec floor?

   Simply sweep or run a dry dust mop over it to get up the dirt, dust and grit. Avoid treated dust mops as they may leave a residue behind which can dull your floor over time. For a more thorough clean, you'll want a ph neutral cleaner, so nothing with a floor polish or detergent in it. . We recommend using our Daily Cleaner, which is a freshly scented, fast drying and highly concentrated cleaner. Our Daily Cleaner removes dirt whilst mopping the floor and gives the floor a fresh look. Does not leave any residue, so the original appearance is retained. We recommend using COREtec Deep Cleaner for a periodic deep clean. Follow label instructions. Always pre-vacuum or dust mop before any type of wet cleaning.
   
   Do not use vacuums with rotating beater bars on hard surfaces. Stay away from steam mops, as the heat can cause the vinyl layer to curl up and peel off. Avoid using mop and shine products.
   
   
   

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3. How do I remove spots & spills?

   As with any flooring surface, you’ll want to absorb wet spills as quickly as possible by blotting with paper or cloth towels. Rinse with water if necessary and blot dry. Dried spots should be removed by gentle agitation and rinsed with water. Blot dry.
   
   For stubborn spots, we have created a special “Stain remover”. The stain remover is a speciallycombined glue,stain and soil remover for the removal of ex. Ink, shoe polish, felt pen, ballpoint, cosmetics, grease, oil, dispersion paint, lacquer and water resistantadhesive residues on all COREtec floors. Do not use detergents or abrasive cleaners since these products can leave a dull residue.
   
   

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4. How do I keep my COREtec floor looking good?

   The single greatest cause of damage to any flooring or floor finish is abrasion from dirt and grit. Wherever possible, use walk off mats at entrances and doorways. If mats are placed directly on COREtec floors, use mats without latex or rubber backings to avoid possible discoloration.
   
   Use non-staining floor protectors under heavy furniture, chairs, and tables. Use appropriate window coverings, as direct sunlight may fade the color of the flooring over time.
   
   Last but not least, you can clean your floor with our COREtec Daily Cleaner. Specially developed for daily cleaning, our Daily Cleaner is a freshlyscented, fast drying and highly concentrated cleaner.
   
   
   

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