Flooring FAQs

Buying COREtec


  • We’re proud of our national network of specialty flooring retailers. Click here to find a retailer near you.


  • Our network of retail flooring partners offers a range of competitive financing options through Wells Fargo to help you complete your project. Visit our retailer locator to find a retailer near you. Or for more details, visit our financing page to conveniently apply and receive a quick credit decision today.


  • Our full portfolio of products is only available through your local, specialty retailer. Smartcore by COREtec is available at Lowe's®.


Installation


  • Yes. Our planks and tiles allow for “Floating Installation” over many existing floors, and the click installation method is suitable for the average DIY installer. Click here for installation instructions specific to your product.


  • You don't have to! Your local COREtec retailer will be happy to provide professional installation services. And our floating installation method will keep installation costs lower than many other types of flooring.


  • The necessities are a hammer, tapping block and a pull bar. We highly recommend using ¼ inch spacers and a crosscut power saw with a blade suitable for plastics. Other basics to have on hand include a pencil, chalk line, tape measure and proper tape.


Maintenance


  • First of all, sweep, dust mop or vacuum the floor to remove all loose dirt and grit. Then lightly damp mop with well wrung mop. Always use proper protection and care when moving furniture or other heavy objects across the floor.


  • Simply sweep or run a dry dust mop over it to get up the dirt, dust and grit. Avoid treated dust mops as they may leave a residue behind which can dull your floor over time. For a more thorough clean, you'll want a ph-neutral cleaner, so nothing with a floor polish or detergent in it. We recommend Encore cleaner. Follow label instructions and always vacuum or dust mop before any type of wet cleaning.

    Do not use vacuums with rotating beater bars on hard surfaces. Stay away from steam mops, unless they are approved for your specific product (see care guidelines for details). Avoid using products that contain detergent, vinegar, wax, citrus or floor polish.


  • As with any flooring surface, you’ll want to absorb wet spills as quickly as possible by blotting with paper or cloth towels. Rinse with water if necessary and blot dry. Dried spots should be removed by gentle agitation, then rinsed with water and blotted dry.

    For stubborn spots that water or our Encore cleaner won't remove, use simple rubbing alcohol (isopropyl alcohol) with a clean white cloth. Do not use detergents or abrasive cleaners since these products can leave a dull residue.


Warranty


  • Most all COREtec floors feature a Limited Lifetime Residential warranty. Many styles feature competitive commercial warranties and select styles feature a 30-year residential scratch warranty. See specific style for details. 


  • You can find the warranty information for your COREtec floor purchase on the product sample in store or in the Resources section for your specific style online.


  • Registering your COREtec floor purchase is easy and only takes a couple of minutes. Visit our warranty registration page to get started.